IT Innovation in Financial Services During Tough Times

(Posted by David Schapiro)

I am on a flight to visit with customers and analysts, something I do every month. With the recent pace of events in the financial sector, the few weeks between one trip and the next seem to last an eternity.

As I mentioned in previous posts, I have done my assessment on how the credit crisis has and will affect our customers in the financial services industry. In the course of this analysis I spoke in depth with our customers and market analysts in order to understand what is going on so we could build a model and take the appropriate action if and when required.

Now, I am going back on the road and telling the world – customers, analysts, the media – what we are doing to address the concerns of our customers given the situation.